FAQ's
Fees and Bookings
You are able to book and prepay your appointments right here on our site by clicking any of the Booking Buttons. Our Fees and Booking information is provided as a transparent guide to our services and fees.
We endeavour to keep as many appointments open as possible, however, we do get very busy, therefore, it is a good idea to book your appointment well in advance, if you have a certain day and time in mind.
If you cannot find a time that suits you, please email, call or text, as often we do have last-minute bookings available due to cancellations or rescheduling.
We offer 3 different appointment types:
In person at our Norwest, Baulkham Hills, Lakeside Office.
Online from the comfort of your own home, bed, car or location of choice using Zoom.
Telehealth Consults via phone.
General Information About Bookings & Appointments
All counselling sessions are 60 minutes in duration, unless stated otherwise.
All Follow up counselling sessions are 60 minutes in duration, unless agreed otherwise.
Hypnotherapy and Subconscious Mind Healing Sessions are 90 minutes for initial sessions and 60 minutes for follow up sessions.
Please note all Online and Telehealth Session times are in AEST, (Australian Eastern Standard Time) unless otherwise agreed.
We allow a minimum 30-minute interval between scheduled appointments in case you experience technical difficulties, however, this has been quite rare as the links provided normally open easily and quickly. Unfortunately, due to many operating system variances, we cannot provide lessons on how to use online apps.
If you do require assistance, please check out YouTube for guides.
Fees
General Individual Counselling Fees
General Counselling 60 Minutes with Vicki Childs $150
Pet Loss Grief Counselling 60 Minutes with Vicki Childs $120
Specialist Bereavement Counselling 60 Minutes with Vicki Childs $150
Anger Management Counselling/Course 60 Minutes with Vicki Childs $170
Burnout Coaching 60 Minutes with Vicki Childs $170
EFT (Tapping) or NLP (Neuro-Linguistic Programming) 60 Minutes with Vicki Childs $150
Hypnotherapy Fees
Clinical Hypnotherapy. Initial Session - 90 Minutes. MP3 to your device of choice. Support materials. $200 per session.
Clinical Hypnotherapy. Follow Up Session - 60 Minutes. $200.
Subconscious Mind Healing Initial. 90 Minutes. MP3 to your device of choice. Support materials. $250 per session.
Subconscious Mind Healing Follow Up. 60 Minutes. $250 per session.
Stop Smoking 3 Week Program. $850. Week 1 x 90 Minutes. Weeks 2 and 3 x 60 Minutes.
Relationship Counselling. 60 Minutes. $220 per session. Initial and Follow up. James Childs - Specialist Relationship Therapist.
Relationship Counselling. 60 Minutes. $250 per session. Initial and Follow Up. Vicki Childs, Sydney's in demand Expert Relationship Therapist.
Medical Fund Rebates may* apply depending on your Medical Fund and level of nominated covers/extras.
Please check with your fund to see if you are eligible for a rebate.
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Do you take Mental Health Care Plans?
No, Unfortunately as Registered Counsellors and Clinical Hypnotherapists, we are unable to take mental health care plans. Our industry associations, the ACA and the ASCH are lobbying hard for Counsellors and Hypnotherapists to be included in the MBS. Until that occurs only Registered Psychologists can offer subsidised rates or partial refunds for Mental Health Care plans.
Often the out of pocket expenses from Mental Health Care Plans are quite similar to our therapy fees.
Report Writing, Document Preparation and Court Appearance Fees
Written reports or preparation of any Government Agency Documents, along with Court Appearances on behalf of our clients will be charged at our hourly rate of $170 per hour.
After Session Communication. Emails & Telephone Calls.
While we take every measure to ensure you have received all support materials during your session, please note that we are unable to provide session 'debriefing' Counselling Services via phone or email after or outside of your nominated session times.
If you require urgent assistance please contact one of the following 24/7 Support Lines:
Lifeline 13 11 14
Mensline 1300 78 99 78
Suicide Call Back Service 1300 659467
Beyond Blue 1300 22 4636
Kids Helpline 1800 55 1800
qlife 3pm-midnight 1800 184 527
Sexual assault, family and domestic violence Line 1800 424 017
Alternatively, you can call The New South Wales Mental Health Access Line who will put you in touch with your local mental health service. Call 1800 011 511.
Refusal of Services
We reserve the right to refuse service to any person deemed to be aggressive, threatening or under the influence of drugs and alcohol which may impede our ability to carry out therapy.
Additionally, we reserve the right to refuse service to any person presenting as unwell, with a temperature or visible signs of flu, cough and cold or virus.
Please keep everyone safe by rescheduling your appointment if you are unwell.
Cancellation Policy
We require a minimum of 24 hours notice in relation to the cancellation of your appointment.
Failure to notify or no shows for in person office appointments will result in the retention of the full service fee.
All weekend appointments are non refundable due to high demand.
Zoom Appointments that are not cancelled within the 24 hours notice period will incur a $25 retention fee.
All appointments that are cancelled within the specified 24 hour notice period will incur a $10 administration and processing fee to cover banking and admin fees.
Please remember our online booking portal allows you to make a personalised and secure account and reschedule your appointment at your convenience in accordance with the above policy.
Medical Fund Rebates
Hypnotherapy Rebates are available through:
Australian Unity Health
CBHS Health Fund
CDH Benefits Fund
CUA Health
Grand United
Corporate Health
HBF Health
Health Care Insurance (Covers Quit Smoking & Weight Loss Only)
Health Partners
Health.com.au (Requires GP Sign Off)
Medibank Private (Requires 'bonus' or 'extras' cover)
Navy Health
Nurses and Midwives Health
Phoenix Health Fund
Queensland Country Health Fund (Covers Quit Smoking & Weight Loss Only)
Railway and Transport Fund
Teachers Health Fund
Westfund
Vicki Childs Hypnotherapy Provider Numbers:
Australian Unity 21154257, Medibank Private - A026795K. HCI - HYP1731N. Teachers - HYP1731N. CBHS - ASCH1731. Navy Health - 1731.
All other Funds (issuing rebates*) as above Provider #1731 or #1731N.
James Childs Hypnotherapy Provider Numbers:
Australian Unity -21200899, Medibank Private - A030494A, AHA #PM 2015658.
All other Funds (issuing rebates*) as per AHA registration #PM 2015658.
Counselling Rebates are available through:
Medibank Private
AHM
Police Health Fund
Emergency Services Health
Doctors Health Fund
Avant Mutual
Grand United
Saint Lukes Medical
Phoenix Health
Teachers Union Health Fund
Vicki Childs Counselling Provider Numbers:
Medibank Private A072934A, AHM #21221121 or #21219534, Police Health, Emergency Services Health, St Lukes Health, Phoenix Health, Teachers Union Health Fund #AC03749T. Doctors Health Fund #3749. All other Funds ACA registration is #3749.
James Childs Counselling Provider Numbers:
ACA Registration #17843.
Receipts are issued electronically and contain our provider numbers. Level 2 Accredited Counsellors with ACA - Australian Counselling Association. Vicki Childs #3749 and James Childs #17843.
If you have any further questions, please send us an email Here
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